We’ve upgraded your FitFusion subscription to a new platform with a fresh look and easier navigation. Here’s what’s available now:

Personalized User Profile and Home Page: Tailored to your preferences for a more customized experience.

Workout History Tracking: View your total workout time, hours spent, and workouts completed.

Workout Feedback: Share your thoughts and rate workouts to help us improve your experience.

Progress and Post-Workout Pics: Track your fitness journey with progress photos.

Mindful / Mood Tracking: Log how you feel after each workout for better wellness insights.

Favorites and Downloads: Save your favorite workouts and download them for offline access.

Invites and Sharing: Easily share workouts with friends and invite them to join.

Advanced Search: Search by trainer, workout type, equipment, and more.

Extensive Workout Library: Access over 1,000 workouts with elite trainers across all modalities.

New Content Every Month: Stay motivated with fresh workouts added monthly.

Here’s a sneak-peek at some really cool features that are coming soon!

Streaks, Badges, and Motivational Challenges: Stay inspired with gamified achievements.

Community Connection: Connect and engage with others doing the same workout.

Blogs: Get expert tips, fitness advice, and motivational stories.

Exclusive Perks and Special Offers: Enjoy special deals and member-only perks.

Enhanced Search Tools: Find the perfect workout faster with advanced search filters.

Calendar and Scheduling: Plan your workouts and track your fitness schedule.

Personalized Program Recommendations: Receive tailored program suggestions based on your goals.

Workout Navigation by Chapter/Section: Easily jump to different parts of a workout.

Ready to Explore?

Log in and start exploring the new FitFusion platform today! If you have any questions, check out our other FAQs or reach out to our support team.

You’ll need to set a NEW password the first time you use our new web player and apps. Once you set a new password, the app will keep you logged in until you intentionally log out.

Upon logging in after the password reset, just enter your username and new password to get back into your account.

Your plan can be modified or canceled at any time, by taking the following steps:

If you subscribed through the website:

Tap your profile picture on the top right corner
Tap “Manage My Subscription”
Enter the email address that you use to log into FitFusion
You will get an email from STRIPE PORTAL, this is the portal to manage your subscription
Once in STRIPE, you can cancel or change your plan.
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If you subscribed through an Apple Device / iOS App Store:

From your Apple Device, go to the Settings app
Tap Your Name at the top of the screen (this is your Apple Account)
Tap Subscriptions
Under “Active”, find and tap FitFusion Workouts
Select cancel if you’d like to cancel your subscription

If you subscribed through the Google Play Store:
On your Android phone:

Open the Google Play Store.
Make sure you are signed in to the correct Google Account.
Tap Menu - Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription.

Per Google Play, if you have a subscription with an app and the app gets removed from Google Play, your future subscription will not be canceled. Your past subscriptions will not be refunded. You must cancel the subscription to avoid recurring charges from processing.

We do not support pausing a subscription at this time.

If you have an existing account, but canceled your subscription, simply tap the “sign in” link (top right corner on the website), or hit the “sign in” button in the app. 

If you can’t remember the password you used before, tap “forgot password?”

We’ll send you an email to reset your password. The email should come within seconds, but could take a few minutes. If you don’t see an email, then simply check your spam / junk and/or “all mail” folders.

Once you are logged back into your account, you can subscribe by tapping any workout video and tapping on “get access now” to re-activate your account.

Your plan can be modified or canceled at any time, by taking the following steps:

If you subscribed through the website:

Tap your profile picture on the top right corner
Tap “Manage My Subscription”
Enter the email address that you use to log into FitFusion
You will get an email from STRIPE PORTAL, this is the portal to manage your subscription
Once in STRIPE, you can cancel or change your plan.

If you subscribed through an Apple Device / iOS App Store:

Go to your phone Settings > tap on [your name] > Apple Store.
Tap your Apple ID at the top of the screen.
You might need to sign in or use Touch ID.
Tap Payment & Shipping.
Tap any payment method to change its information.

If you subscribed through the Google Play Store:
On your Android phone:

Open the Google Play Store.
Make sure you are signed in to the correct Google Account.
Tap Menu - Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription.

Per Google Play, if you have a subscription with an app and the app gets removed from Google Play, your future subscription will not be canceled. Your past subscriptions will not be refunded. You must cancel the subscription to avoid recurring charges from processing.
‍
We do not support pausing a subscription at this time.

If you are a web-based subscriber, you’ll get an email from STRIPE. You can follow the steps from there to fix your payment information.

If you are an Apple subscriber, you’ll be notified from them that your subscription payment didn’t go through. Update your payment information with Apple and it should go through.

You can reach out to us by emailing support@fitfusion.com. We will respond within 48 hours.